What plug type does the LUMITICA Lamps use?
The LUMITICA Lamps are designed with a versatile USB connection, allowing you to power it up using a variety of sources like USB charger adapters, power banks, or directly from a wall outlet. This flexibility ensures that you can enjoy your lamp wherever you go, with ease.
What are the available lighting modes?
The lamp features four unique lighting modes: "Celestial Drift," "Elysian Glow," "Whispering Waves," and "Starlight Static." Each mode is designed to offer a distinct visual experience, from serene and soothing to lively and radiant, allowing you to create the perfect mood for any moment.
Can I adjust the brightness of the lamp?
Absolutely! The brightness of the LUMITICA Lamp is fully adjustable, allowing you to create just the right ambiance for your space. Whether you prefer a soft glow for relaxation or a brighter light for a lively atmosphere, it's all at your fingertips.
How does the LUMITICA Lamp help with relaxation and anxiety?
The LUMITICA Lamps are designed to create a soothing and calming environment through its gentle light patterns. The serene colors and smooth transitions help to ease the mind, reduce stress, and promote a sense of tranquility, making it a perfect companion for unwinding after a long day.
How to place an order?
To place an order, simply add products to the cart and follow the checkout process in our store. After placing your order, you will receive an order confirmation via email. Each order starts production 24 hours after it is placed. Within 72 hours of placing your order, you will receive an estimated delivery date.
Can I change or cancel my order?
As we aim to process orders as fast as possible, you must request any changes/cancellations within 12 hours of ordering. All requests after this time will be denied. Your order can be returned for a full refund after it is received.
How long will it take to receive my order?
Due to the high volume of orders, you will receive your delivery within 7 - 14 business days.
How to Track Order?
Tracking your order is quick and easy! Simply click on the link below and enter your order number and email address to see the latest updates on your shipment:
You’ll be able to view the current status and location of your package. If you have any further questions or need assistance, feel free to reach out to our customer support team. Happy shopping!
Is my personal data secure?
Yes, we take the security of your personal data very seriously. We use standard encryption and security methods to protect your data. Your information will only be used for order processing and will not be shared with any third parties.
What is your privacy policy?
Our privacy policy is described on the policies page.
How long does shipping take?
Due to the high volume of orders, the delivery time may range from 7 - 14 buisness days.
Do you offer international shipping?
Yes, we offer international shipping to selected countries. During the checkout process, you will be able to check if your country is eligible for shipping. Please note that additional customs fees or taxes may apply upon delivery, which are the responsibility of the recipient.
LAMPS
How many colors can I choose from with the LUMITICA Lamps?
Our lamps offer a range of either 3 or 16 color options, easily changeable using the included remote control. This gives you the freedom to personalize your space and set the right mood, whether you want a subtle ambiance or a vibrant splash of color.
What area can the LUMITICA Lamp illuminate?
The LUMITICA Lamp is designed to fill an entire room with its captivating display, creating an immersive atmosphere that transforms any space. The dynamic light patterns spread across walls and ceilings, turning your room into a calming oasis.
What materials are used in the LUMITICA Lamp?
Our lamps are crafted with care, featuring a durable acrylic outer layer, a sleek wooden base, and a smoothly rotating plate, ensuring both aesthetic appeal and longevity.
What are the dimensions of the LUMITICA Lamp?
- Total lamp height: 11.5 cm / 4.6 in
- Lamp width: 11 cm / 4.3 in
- Base height: 2 cm / 0.78 in
- Acrylic panel width: 10 cm / 3.9 in
Payments
What payment methods do you accept?
We accept various payment methods, including credit/debit cards, PayPal, ApplePay, G-Pay and bank transfers. During the checkout process, you will have the option to select your preferred payment method.
Will I be charged with customs and taxes?
The prices displayed on our site are tax-free in Euros, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties, and related customs fees may be charged when your order arrives at its final destination, as determined by your local customs office. Payment of these charges and taxes is your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details on these charges, please contact your local customs office.
Returns & Refunds
What is your return policy?
We have a 30-day return policy. If you are not satisfied with your purchase, you can return it for a refund or exchange within 30 days of receiving your order. Please contact our customer service team at contact@lumitica.com to initiate the return process.
When will I receive my refund?
All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account. If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.
SUPPORT
How can I contact customer service?
Our customer service team is available to assist you via email, phone, or live chat. You can find our contact details on the "Contact us" page on our website. We strive to respond to all inquiries within 24 hours.