Refund policy

Last updated: 05/02/2026

If a Lumitica piece doesn't fit your routine, we'd rather you say so than keep something you won't use. Here is exactly how returns and refunds work, written so you can read it once and know what to expect.

1. The 30-day return window

You can request a return within 30 days of the date your package is marked delivered. After that window we can't accept the return, with the exception of warranty-type issues described in section 5 below.

2. What we accept back

To be eligible for a return, the item needs to be:

  • Unused and in the same condition you received it, with any protective films, hygiene seals, and inserts in place.
  • In its original packaging, including any branded sleeve, pouch, or insert that came in the box.
  • Free of damage, hair, makeup residue, skincare product residue, or fragrance that wasn't there when it arrived (small marks from a brief in-store inspection are fine).

Items that fail any of these checks may be refused at our warehouse or refunded at a reduced amount, and we'll let you know before that happens.

3. What we cannot accept back

For hygiene, safety, or final-sale reasons, the following items can't be returned once delivered:

  • Beauty tools that have touched your skin — face rollers, gua sha stones, ice globes, and any similar tool that has been used on the face or body, even briefly.
  • Hair accessories that have been worn — claw clips, scrunchies, headbands, hair pins, hair scarves once removed from sealed retail packaging and put in the hair, returned with hair, product residue, or signs of wear.
  • Reusable cotton pads or skincare-headband-style products once removed from sealed packaging.
  • Items marked "Final Sale" on the product page or in the cart.
  • Digital gift cards.
  • Items that have been customized or personalized at your request (e.g., monogrammed pieces).
  • Items in any "Self-Care Ritual Box" or curated bundle once the bundle's outer seal has been broken.

If you're unsure whether a piece qualifies, email us before sending it back and we'll tell you straight.

4. How to start a return

  1. Email info@lumitica.com within 30 days of delivery. Include your order number, the item(s) you'd like to return, and the reason. A photo helps when there's a defect.
  2. We'll reply within one to two business days with a return authorization (RA) number and the warehouse address that should receive the package. Please don't send returns back without an RA number — packages without one can't be matched to your order and may be refused.
  3. Pack the item in protective materials so it survives the trip back. Beauty tools (rollers, gua sha) are stone or glass — wrap accordingly. Write the RA number on the outside of the box.
  4. Ship using a carrier that provides tracking. Email us the tracking number so we can watch for arrival.

5. Defective, damaged, or wrong items

If your item arrives broken (a chipped face roller, a snapped claw clip), defective, or different from what you ordered, we cover the cost of fixing it. Email info@lumitica.com within 7 days of delivery with photos of the issue and the outside of the box. We'll send a prepaid return label and arrange a replacement (or a full refund if the item is no longer available). This is a separate process from a change-of-mind return — you don't pay return shipping when the issue is on us.

6. Allergic reactions and skin sensitivity

If you experience irritation or an allergic reaction to a beauty tool, please discontinue use immediately and consult a healthcare professional. Reach out to info@lumitica.com within 14 days of delivery with a description of what happened. While our beauty accessories are not medical devices and individual reactions can vary, we will work with you on a refund when the circumstances support it. Our products are not intended to diagnose, treat, cure, or prevent any condition — see our Disclaimers page for the full statement.

7. Who pays return shipping

  • Change-of-mind returns: you cover the return shipping. Original shipping charges are non-refundable.
  • Defective, damaged, wrong-item returns: we cover the return shipping with a prepaid label.
  • Refused or undeliverable packages: see the Shipping Policy.

We recommend using a tracked, insured service for returns. Lumitica isn't responsible for return packages that are lost or damaged on the way back.

8. Inspection and refund timing

Once your return arrives at the warehouse, our supplier inspects it within 3 business days. We'll email you the result. Approved refunds are issued to your original payment method within 5 to 7 business days of approval. Your bank or card network may take an additional few days to display the credit.

If a return is rejected (item outside the 30-day window, item used, item missing components, hygiene seal broken on a non-returnable category), we'll explain why and offer to ship the item back to you at your cost.

9. Exchanges

The cleanest way to exchange a piece is to return the original for a refund and place a new order for the replacement, so you get your refund quickly and the new item ships at current availability. If you'd rather have us swap directly, email info@lumitica.com and we'll see what we can do — for example, swapping a scrunchie color when both variants are in stock at the same supplier.

10. Order cancellations

You can cancel a Lumitica order before it enters fulfillment. Email info@lumitica.com as quickly as you can with your order number. Once the warehouse picks the order, it has to ship — at that point, the standard return process is the way to send it back.

11. Refunds on promotional items

If your order included a free gift or a discounted bundle item and you return part of the bundle, the refund amount is calculated against the discounted price actually paid for that piece — not the standalone retail price. Free-gift items must be returned with the bundle for a full refund of the bundle.

12. Sale items

Sale items follow the same 30-day return window as full-price items unless the product page specifically marks them "Final Sale," in which case section 3 applies.

13. Contact

All return questions go to info@lumitica.com. We answer within one to two business days, and we promise to make the process as painless as we can.