Contact Us
Lumitica is a small, intentionally curated brand — when you write to us, a real person reads it. Whether you have a question about a product, a worry about an order, or an idea for something we should add to the morning ritual, we'd love to hear from you.
The fastest way to reach us
Use the form below or email info@lumitica.com directly. Please include your order number when your question is about a specific order — it helps us answer in one round trip instead of three.
How quickly we respond
We answer email Monday through Friday, 9:00 a.m. to 5:00 p.m. Eastern Time. Most messages get a reply within 24 to 48 hours on business days. Notes that come in on weekends or U.S. federal holidays are answered the next business morning.
What we can help with quickly
- Order status, tracking, or address corrections (have your order number ready)
- Returns, exchanges, and refund questions — see our Refund Policy for the rundown
- Product questions: dimensions, materials, care for silk and stone pieces, color comparisons, sizing for headbands or hair clips
- Bulk or wholesale inquiries from boutiques, salons, and gift shops
- Press, collaboration, and creator partnerships
What we can't help with
Lumitica's beauty tools are cosmetic accessories for self-care use, not medical devices. We can't give skincare diagnoses, recommend treatments for skin conditions, or make claims about results. For anything involving your skin's health, please consult a licensed dermatologist or healthcare professional. Full statement: Disclaimers.
Stay close
Most of the day-to-day Lumitica life — new drops, restocks, behind-the-scenes shots, GRWM moments, and aesthetic morning routines — lives on social. Find us on TikTok and Instagram at @lumitica, on Pinterest at Lumitica, or join our newsletter from the footer of any page for the occasional well-considered email (10% off your first order included).
Send us a note
Use the form below and we'll be in touch: